At 1 Loan we take our obligations for protecting personal information seriously. We are bound by, and will abide by, the requirements of the Privacy Act 1993.
In the process of conducting our businesses, we are likely to collect a broad range of information about our customers, prospective customers, contractors, suppliers, brokers, introducers, agents, service providers and the people who run the businesses we deal with. This information can include such things as contact details, financial information and supporting documentation (including credit history details), identification information, transaction history information, banking details and personal references. In order to satisfy our legal obligations we may need to retain that information even after a transaction has come to an end (subject to our obligations under the Privacy Act).
Wherever it possible and practical to do so, we collect personal information directly from the person concerned. For example, we will collect personal information when a person deals with us in person or over the telephone, sends us a letter, e-mail or fax, or gives or sends us a completed form (such as an application form). There may be occasions, however, where we need to collect personal information we require for a particular purpose from a third party. This might occur, for example, where it is important for us to obtain personal information from an independent third party.
We collect this information in order to undertake and complete the many transactions we have with our customers, suppliers, and other parties with whom we do business, to administer the products we provide and to maintain the business relationships we have that enable us to carry on our business. Personal information collected may also be used for keeping our customers informed of the products and services we have, which may include using it for direct marketing.
In providing and managing our products and services, we contract with other businesses and may disclose personal information to them in the process. These organisations provide services to us and may need access to the personal information we hold in order to enable them to perform those services. We require these companies to adhere to our strict confidentiality requirements for handling personal information and also seek to ensure that they adhere to the requirements of the Privacy Act. For more information about our disclosures of personal information, you will need to refer to the Privacy Notices that we provide to applicants for each of our products.
If you wish to obtain details of your personal information that we hold, please contact us on the contact details you have been provided with in connection with this Privacy Policy.
In providing and managing our products and services, we contract with other businesses and may disclose personal information to them in the process. These organisations provide services to us and may need access to the personal information we hold in order to enable them to perform those services. We require these companies to adhere to our strict confidentiality requirements for handling personal information and also seek to ensure that they adhere to the requirements of the Privacy Act. For more information about our disclosures of personal information, you will need to refer to the Privacy Notices that we provide to applicants for each of our products.
If you send us an e-mail we will store and make use of your name, address and other information about you contained in your e-mail and in any attachments. When you submit feedback or questions via e-mail, it is very important that you do not disclose any details that could be used by others to gain access to your account. This includes private details such as your username or password.
If you receive an e-mail from us, you should only re-transmit, distribute or commercialise the material or information in the e-mail if you are authorised to do so (under the Privacy Act or otherwise).
We do not collect personal information about you when you visit our websites unless you apply for credit online.